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Thursday, October 25 • 9:00am - 1:00pm
20/20: WTF is Social CRM? The Secrets Revealed

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New this year, FutureM's 20/20 will bring together a lightning fast flurry of young speakers to offer up provocative ideas, debate-worthy questions and unique scenarios about where Marketing is going and what’s next for the web and mobile. FutureM’s 20/20 track will feature 20-something entrepreneurs, students and marketing guru-hopefuls discussing their views of the next wave of the industry for 20 minutes. Read more about The Future of Social CRM:

Social CRM is not what you think it is. It's not just more customer service through social monitoring services. Nor is it jamming customers' social media profiles into your CRM. Social CRM is more than that. It is the Interest Graph brought to life within your CRM through ongoing updates on your actual customers' influence, brand preferences and buying intent. Today, access to that knowledge is possible. Tomorrow, application of that knowledge will be the secret to smarter, scalable 1-to-1 marketing.

avatar for Anish Kattukaran- Director of Product Marketing, TrueLens

Anish Kattukaran- Director of Product Marketing, TrueLens

Anish Kattukaran is the Director of Product Marketing at TrueLens, helping lead the development of the first living, breathing customer record that makes 1:1 marketing at scale a reality for national brands. At age 16, Anish founded MakePovertyHistoryEmirates, a Dubai based non-profit dedicated to creating solutions for poverty, hunger & dise... Read More →


Thursday October 25, 2012 9:00am - 1:00pm EDT
Fidelity's Center for Applied Technology Innovation District - 245 Summer St, Boston MA